Refund & Return Policy

At Hogan Valley Fabrication, every project is crafted with care and attention to detail. Because most of our products are custom-made to order, we want to be transparent about our policies regarding refunds and returns.

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Custom Orders
All custom fabrication projects are made specifically for each customer’s unique specifications. For this reason, custom orders are non-refundable and cannot be returned once work has begun or the product has been delivered. We take great care to confirm design details and obtain customer approval before production to ensure satisfaction.

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Non-Custom Items
If you purchase a standard, non-custom item, returns may be accepted within 14 days of delivery if the item is unused, undamaged, and in its original condition. Customers are responsible for return shipping costs. A refund will be issued once the item has been received and inspected.

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Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 5 business days of delivery. We will review the issue and, depending on the situation, offer a repair, replacement, or refund at no additional cost to you.

 

Cancellations
Orders may be cancelled within 24 hours of placement if production has not yet started. Once materials have been ordered or work has begun, cancellations are no longer eligible for a refund.

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Contact Us
We’re committed to providing quality craftsmanship and exceptional service. If you have questions about your order or need assistance, please contact us directly at 812-532-9384 or taylor@hoganvalleyfab.com.

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Your satisfaction matters to us, and we’ll do our best to ensure your experience with Hogan Valley Fabrication reflects the honesty and integrity our business was built.